Terms of Service
Last updated [DATE, to be filled in]
These terms are an agreement between you and [company legal name] ("we") about your use of ReportReplay. By creating an account or using the service you agree to them.
1. The service
ReportReplay helps you turn reports you build from property management exports into reusable saved reports, and runs those reports on new exports to produce spreadsheets. Your files are processed in your web browser; see the Privacy Policy.
2. Check every report before you rely on it
Accuracy disclaimer. Saved reports are set up partly by an AI and run on files you provide. A report that matched your example can still produce wrong results when a future export changes in a way the report does not expect. You are responsible for reviewing every report before you use it, send it to anyone, or make a decision based on it, including decisions about residents, rents, collections, renewals or pricing. The service is a tool to save you time; it is not accounting, legal, or financial advice. [Attorney: review this section and its placement.]
3. Your account
Keep access to your email account secure: anyone who can open your sign-in links can use your account. You are responsible for what happens under your account and for the people you share reports with.
4. Your data and your files
You keep all rights to your files and your saved reports. You confirm that you are allowed to use the data in the files you work with, including any information about residents, and that your use complies with the laws and agreements that apply to that data. You give us permission to store and process your saved reports only to provide the service.
5. Plans, billing and cancellation
Every new account starts with a free trial of 7 days, with no payment details needed. After the trial, a paid plan (Property, $29 a month; Dual Site, $49 a month; Portfolio, $99 a month) is needed to keep using your saved reports; nothing is deleted when a trial ends. Paid plans renew monthly until cancelled and are billed in advance through our payment processor. You can cancel at any time from your account page; the plan stays active to the end of the period you paid for. Each plan includes AI credit every month, used when the service teaches or changes a report; unused monthly credit does not carry over. You can buy additional credit, which does not expire. All AI credit, whether included with a plan or bought, is non-refundable, has no cash value and cannot be transferred, except where the law requires otherwise. [Attorney: refunds, taxes, price changes, trial terms, and automatic-renewal notice requirements.]
6. Acceptable use
Do not use the service to break the law, to get around the plan limits, to interfere with the service or other users, or to try to get the AI to produce anything other than report setups.
7. Availability and changes
We work to keep the service available but do not promise it will be uninterrupted or error free. We may change or discontinue features, and will give reasonable notice of changes that materially reduce a paid plan.
8. Disclaimers and limits of liability
The service is provided "as is" and "as available", without warranties of any kind, to the fullest extent the law allows. To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for losses caused by reports you did not review, and our total liability is limited to the amount you paid us in the 12 months before the claim. [Attorney: draft enforceable disclaimer, limitation, indemnity, governing law, venue and dispute resolution terms.]
9. Ending the agreement
You can stop using the service and delete your account at any time. We may suspend or close accounts that break these terms. Sections that by their nature should survive (such as 2, 4 and 8) survive termination.
10. Contact
[company legal name, address, support email]